Ordering, Payment & Shipping Policy

We at Lifecode want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Email or Fax orders are shipped once payment is received.

• Free Local Post: Shipped via the South African Post Office, 4-5 business days anywhere within the South Africa
• Speed Post : Shipped via South African Post Office, 1-2 business day average to major city areas. R40.00 for the first item, more than 6 items an above R20 extra will be charged.
• Courier - Door to Door / Couriers: Shipped via Globeflight 1-2 business days anywhere in the South Africa Major city areas: Central JHB, Central Cape Town, Central Pretoria, Durban… R80
• Courier - Door to Door / Couriers: 1-2 business days to most areas in South Africa. R95.00
• International postage: For 1-5 items. Postage takes around 7-10 working days. R80

Please note: Lifecode reserves the right to change the shipping method at its own discretion and expense. Lifecode is not responsible for delays caused by strikes, Post office or courier delays, weather or other natural disasters.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Lifecode will not knowingly ship any products to any countries that may require any type of license. Lifecode will not be held responsible or liable for any problems that result at your local customs office. We can not be held repsonsible for items that are seized at your local customs office. Lifecode will not be held liable for any customs duties or taxes that arise from your local customs office. Lifecode will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Transaction Currency/Foreign credit cards

All transactions are conducted in ZAR and amount could fluctuate on statements  due to changes in the exchange rate. This only applies to Foreign credit cards who's statements are not in ZAR.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Goods and services rendered

Healthdirect sells health products, fitness dvd's and wellness products. All products include free local postage unless you choose our other options at an extra cost. All prices on the site are showing ex VAT until you login in. All South African purchase include the standard 14% VAT.  Invoice prices include processing and packing. Credit Card payments take 12 hours to clear with the Bank. EFT or Bank transfers can only be cash and will process that day if received before 11am Monday to Friday. We do not accept cheques payments of any sort!

Returns/Refunds

To exchange the Products, customers must aware of our “NO CASH REFUND POLICY” and must comply with these rules:

• Request for exchange must be made to the Company within 5 working days of the receipt of the Product(s).
• Authorization from the Company is required to initiate the exchange. Item(s) to be exchanged must be in good and new condition and with all original packaging material and to be examined in order to determine its original packaging and condition. It must not bear any sign of being used or consumed.
• If Good(s) delivered and received do not match good(s) ordered, customers must immediately notify Customer Service within 5 working days of receipt.
• If Damage occurred during delivery, Healthdirect will bear the delivery cost in this circumstance.
• Customer is required to submit the following at the time of exchange:
• Copy of Healthdirect Invoice
• Proof of payment.
• Defective item.

RULES ON REJECTING EXCHANGE OF GOODS

• Failure to follow storage instructions or improper storage due to exposure to humidity or heat.
• Unable to produce proof of purchase confirmation order.
• Exceed 5 working days of receipt.
• Indication that the item has been used in any manner ie. Torn packaging, scratches, dents, smudges or dirt and other such signs of use.
• For all fragile items (i.e Dvd's. Creams...), customer is required to inspect the condition of item upon delivery. Once accepted by customers upon delivery, all fragile items are non-refundable. Products may not bear any sign of being used or consumed.
• Please note that Healthdirect does not accept returns for discounted merchandise.

Payment Options

On-line orders can be paid by credit card or Internet bank transfers. We accept the following credit cards: VISA and MasterCard. We also accept Bank Transfers. For all non credit card payments, proof of payment needs to be sent to us via fax or email before orders can be sent.